Print this page

Survey FAQ

Know more about our surveys through the list of FAQs below.

 


 

FAQs on Surveys for Individuals and Households

1. What is the purpose of the Labour Force Survey?

Data captured from the Labour Force Survey enable the compilation of reliable national manpower statistics, including key indicators on unemployment and employment which are among the most closely monitored measures of the Singapore labour market and economy. These statistics helps in shaping national manpower policies and programmes affecting many of us.  

For example, measures to promote empl​oyment of older workers and women returning to work as well as the Workfare Income Supplement scheme for low-wage workers were formulated using data compiled from the survey. The survey data also facilitates workers, job seekers and employers in making informed decisions on career and human resource matters.  

2. How is my household selected to participate in the survey?

A stratified random sampling design is used to yield data that is representative of the population being studied. In stratified random sampling, the population is divided into groups, called strata, by various characteristics. A sample is drawn from each stratum and combined to form the final sample.

Households are randomly selected by computer based on geographical area and housing type. This is called a two-stage stratified sampling design. During the first stage selection, the sampling divisions are stratified into three predominant housing types, namely, ‘Public Flats’, ‘Private Houses and Flats’ and ‘Others’. In the second-stage, housing units within each selected sampling division are stratified by housing types: (i) HDB flats and other public flats; (ii) Condominiums and private flats; (iii) Landed properties; and (iv) Others which include shophouses and attap/zinc-roofed houses. From these strata, a fixed number of housing units for a survey is selected.

3. Why don't you survey other households instead?

The households are selected in such a way that they are representative of the population. If we interview households that are not selected, the sample will not be representative of the population and the survey results will not be reliable.

4. Is the survey compulsory? Can I be exempted from the survey?

The survey seeks to gather information on the current labour market situation. The findings will help the Government in shaping manpower policies and programmes and facilitate employers, workers and job seekers in making informed decisions on human resource and career matters. As such, your household’s participation is important for us to compile reliable national statistics. It is also for this reason that the survey is conducted under the Statistics Act (Chapter 317), which requires selected households to provide us with the necessary information.

5. Why don't you obtain information of my household from other government departments?

Other government departments do not have all the data we require, such as whether a person is looking for work or why a person is not working. Furthermore, due to differences in the reference period and definitions used, the time lag involved, and that the database of other government agencies may not reflect up-to-date changes, it may not always be feasible to use information from other sources. For example, income reported to IRAS is for the previous year and we do not know whether the individual is working on a full or part-time basis.

Also, the law may not allow other agencies to disclose personal information. This survey is one such example: it is conducted under the Statistics Act, which states that personal information cannot be disclosed to anyone, not even to other government departments.

6.  Why should I answer such personal questions?

Our objective is to obtain aggregated (combined) data. We are not interested in collecting personal information of individuals, but every individual's information is vital to forming an accurate picture of Singapore’s labour market. Each question is necessary for the production of the required statistics.

7. I am only a tenant here. Why don't you get my landlord's particulars instead?

The survey seeks to collect information of every individual living in the household selected. If your landlord is also staying in this address, we will need to obtain his/her information too.

8. I am only a foreigner here. Why should I answer your questions?

The survey covers every person in Singapore, including foreigners living, working or studying here. We would require information of yourself and your family members if they are residing in this household.

9. Where can I obtain information on the results of this survey?

Yes. The aggregated data are published in the Labour Force in Singapore and the Singapore Yearbook of Manpower Statistics.

10. I face technical issues when trying to participate online. Where can I find help?

Please ensure that your device has the following requirements.

 ​
Hardware Works best for devices with intern​et access and support any of the following operating systems:
     - Windows 7 with SP1
     - Windows 8.1
     - Windows 10
Screen Resolution Best viewed with 800 x 600 display resolution or higher
Browser Requirements1 Support Microsoft Internet Explorer (IE) Version 11

Enable JavaScript / Cookies / Pop-up and set up TLS


You may also refer to the user guide here​.

 ​​​​

 

FAQs on Surveys for Establishments

1. How does Manpower Research and Statistics Department (MRSD) select the sample used in establishment surveys?

In order to obtain a representative sample, the establishments are first stratified by industry and establishment size. All establishments with at least 25 employees are included in the survey. A sample is then drawn from the remaining establishments, stratified by industry and employee size group. The sample is randomly selected by computer.

2. I have received a letter from the Manpower Research and Statistics Department (MRSD). What should I do?

The letter is either a notification of the upcoming survey or a reminder of the submission of survey return. In both cases, please complete the survey questionnaire and return it to the Department by the date specified in the letter.

If you have internet access, we encourage you to complete the questionnaire online via the  Manpower Survey Online System (MSOL) - For establishments. Alternatively, you may complete the enclosed questionnaire and mail back to us using the enclosed postage-free envelope or through fax at 6236 9063 or 6236 9068.

If you require assistance in filling in the survey questionnaire, please call the officer handling your establishment's case (as indicated in the survey notification letter), from Monday to Friday, between 8.00am and 5.30pm. You may also email your enquiries or feedback to mom_msol_estab@mom.gov.sg.

3. Is participation in the surveys compulsory?
4. Can I be exempted from the surveys?

The surveys seek to gather information on the current manpower situation. The findings will help the Government in shaping manpower policies and programmes and facilitate employers, workers and job seekers in making informed decisions on human resource and career matters. As such, your establishment’s participation in the surveys is important for us to compile reliable national statistics. It is also for this reason that the survey is conducted under the Statistics Act (Chapter 317), which requires the selected establishments to provide the information.

5. What should I do if I am unable to submit the form by the closing date?

If you have difficulty submitting the completed form by the closing date, please do not hesitate to contact the officer handling your establishment's case. Our officer will try to accommodate your request for extension where possible.

6. Some of your questions are not applicable to my industry/establishment. Do I still need to answer your questionnaire?

Yes. The Ministry's objective is to obtain aggregated (combined) data. Although we are not interested in any particular establishment's information, every establishment's information is a vital contribution towards an accurate overall picture of Singapore's current manpower situation. As such, every question is necessary for the production of the required national statistics.

7. Why was my organisation selected for the survey? Why can't MOM select another establishment for the survey?

The establishments are selected in such a way that it is representative of the population. If we survey establishments that were not selected, the sample would not be representative of the population, and the survey results would not be reliable.

8. Why are there so many surveys from different government agencies? Can't these surveys be consolidated into one?

Different types of surveys are conducted by the respective government agencies to obtain national statistics, which serve varying purposes. By and large, the data items asked for in each survey are not the same. The definitions used in each survey and the target survey groups may also be different. All these factors make it difficult for the government agencies to consolidate the different surveys into one.

9. I have already participated in the survey last quarter. Can your department obtain the required information from the earlier survey?

The Ministry needs the latest information in order to compile timely and reliable national statistics. This is crucial for our continuous review and formulation of manpower policies and programmes, for the benefit of the business community and community at large.

10. Can the public obtain information on the findings of the survey?

Yes. You can download our publications pertaining to the general labour market, manpower demand and supply, employment conditions, wages and earnings.


 

FAQ on Manpower Survey Online System (MSOL) - For individuals and households

1. How do I know if it is safe to use MSOL?

All information transmitted through MSOL is protected and secure. Each household selected for the survey is assigned a unique Username and Password stated in the notification letter. You are required to change your Password upon first login.

In addition, the website is hosted on the Public Services Infrastructure (PSi), which is managed by Infocomm Development Authority of Singapore (IDA). PSi adheres to strict industry standards on security, using encryption technology IDA has put in place for all public Internet communication.

2. When can I use MSOL to submit my survey return?

MSOL is accessible throughout the duration of the survey period. See Ongoing Surveys.

If we do not receive your household information after the specified period for submission via MSOL, our interviewers will contact you for an interview.

 

3. Where do I find my Username and Password for MSOL?

Your Username and Password are indicated in the notification letter.

4. What if I have misplaced the covering letter which contains the Username and Password?

You can call us at (65) 6320 7777/6317 1007 (Mon-Fri, 8.30 to 5.30pm) or email us at mom_rsd_lfs@mom.gov.sg. For verification purposes, please state your address when contacting us.

5. What if I am unable to complete the survey form in a single session?

At any point you are unable to complete the questionnaire, you can save your entries, exit and complete it at a later date. For more information, please see User Guide on the MSOL.

6. Can I obtain a copy of the information that I have provided?

Before you submit the completed survey form, there is an option to view/print the information that you have provided. For more information, please see User Guide on the MSOL.

7. How would I know if my form has been successfully submitted?

Once you have submitted your survey questionnaire successfully, you will be directed to an acknowledgement page where you have the options to print the acknowledgement page or a copy of your completed survey questionnaire. For more information, please see User Guide on the MSOL.

8. Can I still make amendments to the survey form after making a submission?

You can call us at (65) 6320 7777/6317 1007 (Mon-Fri, 8.30am to 5.30pm). Alternatively, email us at mom_rsd_lfs@mom.gov.sg. Please state your Username or Address selected when contacting us.

9. Why do I see a "Page cannot be displayed" message when I try to submit my completed survey?

This is a common problem encountered by users who access our secured online services using a dial-up modem, or through wireless networks or a corporate network. If you are using a dial-up modem, please check the proxy setting of your browser and ensure that the proxy address is inserted. If you do not have the proxy address, please contact your Internet Service Provider to obtain it.

Checking of proxy setting (For Internet Explorer):

  1. Click "Tools" on menu bar
  2. Select "Internet Options"
  3. Go to the "Connections" tab in Internet Options
  4. Click on the "LAN Settings" button
  5. Under "Proxy Server", look into the Address field.

If you are using a computer network, you may want to check with your organisation network administrator on the proxy setting.

10. What should I do if I see "Invalid Password"?

Please ensure that the Password is typed correctly. The Password is case-sensitive. Do distinguish between the letter “l” and the number “1” (one), the letter “O” and the number “0” (zero).

11. Where can I get help if I encounter difficulty using the MSOL?

You can call us at (65) 6320 7777/6317 1007 (Mon-Fri, 8.30am to 5.30pm) or email your queries to us at mom_rsd_lfs@mom.gov.sg. Please state your Username or Address selected when contacting us.

12. I would like to provide some feedback on MSOL. Is there any channel for me to do so?

You can rate the MSOL e-Service on the Acknowledgement page, after you have successfully submitted your survey. Alternatively, email your feedback to us at mom_rsd_lfs@mom.gov.sg.


 

 

FAQs on Manpower Survey Online System (MSOL) - For establishments

1. How do I know if it is safe to use MSOL?

All information transmitted through MSOL is protected and secure. Each establishment selected for the survey is assigned a unique Username and Password stated in the notification letter. You are required to change your Password upon first login.

In addition, the website is hosted on the Public Services Infrastructure (PSi), which is managed by Infocomm Development Authority of Singapore (IDA). PSi adheres to strict industry standards on security, using encryption technology IDA has put in place for all public Internet communication.

 2. When can I use MSOL to submit my survey questionnaire?

MSOL is accessible throughout the duration of the survey period. See Ongoing Surveys.

3. What is my Username and Password for accessing MSOL?

Your unique Username and Password are indicated in the notification letter.

4. What if I have misplaced the notification letter which contains the Username and Password?

You can contact the officer handling your establishment’s case (as stated in the notification letter) or call us at (65) 6320 7722 (Mon-Fri, 8.30am to 5.30pm). Alternatively, you can email us at mom_msol_estab@mom.gov.sg.

5. How do I complete the survey questionnaire?

Please see User Guide on the MSOL.

6. How do I complete the Supplementary Survey on Particulars of Redundant Workers?

Please see User Guide on the MSOL.

7. What if I am unable to complete the survey questionnaire in a single session?

At any point you are unable to complete the questionnaire, you can save your entries, exit and complete it at a later date. For more information, please see User Guide on the MSOL.

8. How would I know if my survey questionnaire has been successfully submitted?

Once you have submitted your survey questionnaire successfully, you will be directed to an acknowledgement page, where you have the options to print the acknowledgement page or a copy of your completed survey questionnaire. For more information, please see User Guide on the MSOL.

9. Can I make any amendments to the survey questionnaire after I have made a submission?

You can contact the officer handling your establishment’s case (as stated in the notification letter) or call us at (65) 6320 7722 (Mon-Fri, 8.30am to 5.30pm). Alternatively, email us at mom_msol_estab@mom.gov.sg.

10. Why do I see a "Page cannot be displayed" message when I try to submit my completed survey?

This is a common problem encountered by users who access our secured online services using a dial-up modem, or through wireless networks or a corporate network. If you are using a dial-up modem, please check the proxy setting of your browser and ensure that the proxy address is inserted. If you do not have the proxy address, please contact your Internet Service Provider to obtain it.

Checking of proxy setting (For Internet Explorer):

  1. Click "Tool" on menu bar
  2. Select "Internet Options"
  3. Go to the "Connections" tab in Internet Options 
  4. Click on the "LAN Settings" button
  5. Under "Proxy Server", look into the Address field.

If you are using a computer network, you may want to check with your organisation network administrator on the proxy setting.

11. Where can I get help if I encounter difficulty using the MSOL?

You can contact the officer handling your establishment’s case (as stated in the notification letter) or call us at (65) 6320 7722 (Mon-Fri, 8.30am to 5.30pm). Alternatively, email your queries to us at mom_msol_estab@mom.gov.sg. Please state your Username or Address selected when contacting us.

12. How can I provide some feedback on MSOL?

You can rate the MSOL e-Service on the Acknowledgement page, after you have successfully submitted your survey. Alternatively, contact the officer handling your establishment’s case (as stated in the notification letter) or call us at (65) 6320 7722 (Mon-Fri, 8.30am to 5.30pm) or email your feedback to us at mom_msol_estab@mom.gov.sg.

​​​​​
Last updated on 27 September 2018 16:27:06
Best viewed using IE 11, Firefox 12 or Google Chrome 14 and above with 1024 resolution x 768 resolution